Support

Account and signing in

I can't sign in. First check the email address. Then tap Forgot your password? — we send a 6-digit code. If it hasn't arrived, check your spam folder; if it's still missing after 5 minutes, write to us.

What is a passkey? Signing in without a password: your phone recognises you with Face ID or Touch ID, and we store no password at all. Add one under Profile → Security. If you lose your phone, email and password still work.

Locking the app. Profile → Security → App lock asks for Face ID or Touch ID every time the app opens, and covers the screen in the app switcher.

I want to change my email. Not yet possible in the app — write to [email protected] from your old address and we'll change it.

Student verification

Why it exists. Savad is for students only. The verified badge tells other people they are dealing with a real student, which is what the safety of the whole platform rests on.

How it works. You upload a photo of your student ID. Our team checks it by hand — there is no automated face matching and no automated decision. It usually takes 1–2 working days.

If verification was rejected. The usual causes are a blurred photo, an expired card, or a name that doesn't match the one on your account. Fix it and submit again. If the reason isn't clear, write to us.

Is my document kept? The photo of your ID is deleted once the check is done; only the "verified" status remains.

Safety, reporting and blocking

Reporting. On any profile, listing or chat, use the "…" button at the top right → Report. Reports are anonymous — the other person is not told the report came from you.

Blocking. Same "…" menu → Block. A blocked person no longer sees you in search, listings, events or housing, and cannot message you. Your list is at Profile → Blocked.

Urgent situations. If someone is putting you in danger or a crime is involved, contact the police (102) first, then write to us. These emails are read ahead of the queue.

Avoiding scams. Be wary of anyone moving you off the platform, asking for payment up front, or rushing you. Meet in busy, well-lit places.

Bookings, payment and services

How payment works. You agree the price and the payment method directly with the person providing the service. Savad introduces you; it does not hold your money.

Cancelling a booking. Profile → Bookings. Do it as early as you can so the other person is notified in time.

I want to offer services. Profile → My services — add your skills, price and portfolio. Verified profiles get noticeably more enquiries.

Something went wrong. If someone didn't turn up, didn't do the work, or treated you badly — report them and write to us. Repeated reports lead to the account being closed.

Housing, events and Chill Zone

Housing listings. Be exact about the address and the price. Never pay a deposit before seeing a place in person — photographs are not enough.

Events. The "official" badge is given to events created by universities and verified organisations.

Anonymity in Chill Zone. An anonymous post does not show your name to other users. That is anonymity from other users: if the law requires it, or we are investigating a serious breach of the rules, the link to your account is visible to us. Anonymity is not permission to harass or threaten.

Accessibility

Savad supports VoiceOver, Voice Control, Larger Text (Dynamic Type), dark mode, Reduce Motion and increased contrast.

In-app settings live under Profile → Accessibility and Profile → Motion — increase contrast, reduce transparency, enlarge touch targets, or switch animation off entirely.

Full statement: savad.eu/app/accessibility.html. If you hit a barrier on any screen, write to [email protected] — tell us the screen and the assistive technology, and we'll fix it.

Your data and your account

I want a copy of my data. Write to [email protected] and we'll send a copy of your account data within 30 days.

Deleting your account. Profile → Delete my account. Deletion starts immediately and cannot be undone: your profile, listings, messages and photos are removed.

Your privacy rights. You have rights of access, correction, deletion and objection — see section 10 of the Privacy Policy.

Contact us

Help, accounts, safety, accessibility: [email protected] — reply within one working day.

Partnerships, universities, press, legal: [email protected] — 2–3 working days.

You can write to either address in Azerbaijani, Russian or English.